Shipping & Returns
Information regarding delivery, tracking, and your statutory right to return products purchased at Essentials Store.
Shipping Policy
Standard Delivery: We offer reliable shipping across Poland and Europe (3-5 business days). All orders over 150 zł qualify for **Free Standard Shipping**.
International: Worldwide shipping is available. Delivery times range from 7-14 business days depending on location.
Orders are processed within 24 hours. You will receive an automated tracking link via email as soon as your garment leaves our warehouse.
Right of Withdrawal (14-Day Return)
In accordance with EU Directive 2023/2673 and Polish consumer law, you have the right to withdraw from your purchase within 14 days of receiving your package, without giving any reason.
Manual-Free Electronic Returns
The easiest way to exercise your right of withdrawal is to use our **Mandatory Digital Withdrawal Tool**.
Initiate Return NowConditions & Refunds
- Items must be in original condition (unworn, unwashed, with tags).
- Refunds are processed to your original payment method (HotPay) within 14 days of receipt.
- Return shipping costs are covered by the consumer unless the product is defective.
For defect-related complaints (Rękojmia), please contact our support team directly.